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    Crystal E

    Hi Michael - Sorry to hear this is happening! To better resolve your issue, I'd like to ask which of our apps you're using.

    We have a skill for Alexa devices, and the most recent versions of the Kindle Fire tablet have the ability to add Alexa. If that's the case, our Alexa team will look into this problem.

    However, in the past we did have an app that was specifically built for the Kindle Fire. That app has been deprecated, and unfortunately we can't provide support for it at this time.

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