Unable to skip songs

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Mika Perkiomaki

• March 19, 2020 11:11

Hello,

Is this layout deliberate with that TrustPilot ad covering the Play button? 

Thanks in advance :) 

Mika

-1

• 

  Crystal E

  • March 20, 2020 19:05

  Thank you for letting us know about this issue. You're right, those popups should not be appearing when you're visiting our site. We will look into this right away!

  The screenshot and knowing the name of the company will be very useful; thank you for collecting those. If you can give us any more information, such as which browser you're using, and if there are any ads which always appear on the page at the same time as the popup, it may helpful as we find and block its source.

  
  Please let us know if you have any other questions or feedback for us.

  
  Thanks again for your assistance, and for listening!

  -1

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  Mika Perkiomaki

  • March 22, 2020 12:36

  Hello,
  
  and thank you for your reply. I am using Chrome 80.0.3987.149 on Ubuntu 18.04. As for any other ads, I cannot say for sure. But this one is persistent and effectively renders Accuradio web player non-functional. 
  
  I hope you can work it out. 
  
  Cheers,
  
  Mika

  -1

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  Crystal E

  • March 23, 2020 18:18

  Thanks again Mika - that will help us look into this issue on our end.

   

  Just in case, it's worth checking if there are any extensions installed on Chrome. Sometimes browser extensions can cause unwanted browser behavior as well.

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