Many common technical problems are caused by your computer having some temporary difficulty connecting to AccuRadio's servers. The following basic troubleshooting steps are often effective.
1. Do a "hard refresh" of your browser
Most often closing and re-launching the browser window or app should fix the problem. You can do this without closing the browser window on a desktop or laptop by pressing Shift+Refresh. In Windows, you can also press Ctrl+Shift+R. On a Mac you can press Cmd+Shift+R. (This keyboard shortcut doesn't work in Safari.)
2. Clear your cache
For a longer-term solution, you may want to clear your browser's cache every so often. To do this in Windows, press Ctrl + Shift + Delete, and select which items you'd like to clear from the menu that appears. On a Mac, press Cmd + Shift + Delete.
You can find more detailed instructions for how to clear the cache in your specific web browser by searching the web. Here's a good one we found:
How do I clear my web browser's cache, cookies, and history?
3. Troubleshooting a mobile app
If a mobile app is malfunctioning, the best first step is usually to uninstall the app and then reinstall it from iTunes or the Google Play Store.
However, in some situations clearing a mobile app's cache can also be helpful. These resources have screenshots and helpful instructions for clearing your cache on a mobile device.